Applications

The OfficeServ Voice Messaging is embedded into the OS7030, OS7100, OS7200S and provided on OS7200 and OS7400 as an optional module (SVMi-20), Providing 1 to 20 ports of voice messaging for the range of Samsung Communication systems. The OfficeServ Voicemail provides a cost effective call processing solution for busy working environments 24 hours a day, 7 days a week. Easy to use and manage, the OSVM can help your business reduce the number of missed or dropped calls, increase efficiency and improve the levels of customer service you provide. Administrator reports also allow you to view how effectively your investment is being utilised. For example OSVM can report how many messages each user has taken, or how many times an individual Auto Attendant option is chosen.

• OfficeServ Voice Messaging brochure

Having the right information, being up to date with the facts and speaking to people when it matters makes all the difference. Old info is the wrong info and returning calls when it's too late is pointless. Samsung Unified Communications solutions really deliver in bringing people and their methods of communication together and in contact with each other.

• OfficeServ Connect brochure

With Samsung's new generation Operator Console, your operator staff become more than just call handlers, they become an integral part of your sales and customer service operation. So it is imperative that incoming calls are managed as effectively and professionally as possible by your Operators.

That's why Samsung has developed Xchange Operator, a full screen client application designed to be used in conjunction with a Digital or IP handset to provide full operator functionality. With the simplicity of point and click operation, Xchange Operator replaces traditional handset key and lamp working to offer each Operator extensive call handling functionality, vastly improving their day-to-day management of incoming call traffic.

• Xchange Operator brochure

When a call is received by your telephone, the callers telephone number (CLI) is displayed on your screen in a small, discreet, notification window. Samsung Xchange also connects to your companys CRM database/application and looks up the name of the caller in the database for you and displays it. This will allow you to know whos calling even before answering the phone.

• Samsung Xchange brochure
• Samsung Xchange video overview

Every organisation that uses smartphones in addition to desk phones can benefit from Xchange Mobile to improve efficiency in the workplace.

• Samsung Xchange Mobile brochure
• Samsung Xchange Mobile video overview

The OfficeServ SoftPhone is a software application that works on your PC, Laptop or PDA that gives you a full system phone connected to the OfficeServ system back in your office. It works in the same way as a physical IP phone, and can be used at any location that has connectivity to the Internet. When the OfficeServ SoftPhone application is started it communicates across the IP network, normally this is the Internet, with your OfficeServ System in the office, the SoftPhone then connects to your office system as a normal IP extension with all of the features now available to you wherever you are. You will have full access to your, DDI calls, voicemail, Personal and system directories just as if you where in the office. All features that are available to you from your office phone are available in the same way on the SoftPhone. To make the SoftPhone suitable for a wide number of environments, the SoftPhone can be configured with several different skins, with various controls either hidden or displayed.

• OfficeServ Softphone brochure

With Samsung's new generation Operator Console, your operator staff become more than just call handlers, they become an integral part of your sales and customer service operation. So it is imperative that incoming calls are managed as effectively and professionally as possible by your Operators.

That's why Samsung has developed Xchange Operator, a full screen client application designed to be used in conjunction with a Digital or IP handset to provide full operator functionality. With the simplicity of point and click operation, Xchange Operator replaces traditional handset key and lamp working to offer each Operator extensive call handling functionality, vastly improving their day-to-day management of incoming call traffic.

• OfficeServ Contact Centre Reporting brochure

Using historical call statistics, extension, groups of extensions, DDI and trunk activity can be analysed to assess call traffic and users efficiency, so that you can:

OS Call reporting also allows for custom widgets to be created, so you can build your own management screens to show the data that's important to your business.

• OfficeServ Call Reporting brochure

By providing a complete management and call recording solution, which is contained and managed from a single work station or server, storing, finding, playback and archiving of calls is just a click away. Many types of organisations can benefit from using OfficeServ Voice Recording. In particular, there are obvious advantages for legal firms, insurance companies, call centres, public agencies, health centres/doctors surgeries and any FSA regulated company that is legally bound to record calls.

• OfficeServ Call Recording brochure