About Us


A bit more about us

If your traditional on premise or web-based telephone system needs upgrading, we’re more than happy to talk through your options.

If you’re looking for a one stop shop company to manage your IT & Telephones then look no further.

Relocation, refurbishments and new build projects are another element of our business which includes:

  • De-commissioning/reinstallation of all telephone equipment
  • Liaising with line and service providers – with a dedicated account manager
  • Installation of structured network cabling for example: Cat 5e, Cat 6 and Fibre Optics
  • Provision of a Protel engineer on site before, during and after relocation to ensure continuity of service

You will find we are very easy to do business with. We aim to make things as straightforward as possible; there’s always someone to talk to if you or your client needs help or advice.

Our number one priority is to make sure you are completely happy with your business solution. Then, after that, we make sure we’re always on hand to offer any on-going support or maintenance you need, including changes to your system and future upgrades.

What’s more, all installations come complete with a comprehensive warranty. This means that all our customers receive the same fast, reliable service for ongoing maintenance and support.

Every engineer is fully trained, accredited and holds an enhanced security checked status.

Meet The Team

Ian Wollacott

Over 30 years’ experience in the telecommunications industry Ian has been leading the team since the late 90s. Knowledgeable and approachable, Ian is on hand to assist the team and customers alike. Outside of work Ian is a big Bath Rugby fan and helped with the Foundation on various projects across Bath.

Scott Royal

Uses his experience of engineering to help train and develop other engineers. Over 20 years in the industry, if it rings, buzzes or can be programmed, then Scott will be able to help. You will often find him unwinding in his free time on a river or lake as he’s a keen fisherman.

Marie Mansell

Over 20 years as office manager, Marie ensures that everything runs smoothly. She brings a cool head to operations internally at Protel and also assists with questions in the office. In her spare time, she volunteers with a Saltford based community group.

Mat Downes

Mat joined the team in March 2021 with a wealth of Mobile and Cloud telephony experience. He enjoys networking with BNI and helps educate clients of new ways of working. A keen football fan, he supports the best team in Bristol – you’ll have to ask him which one that is!

Mark Tanner

Initially joining Protel, in 2017, on the customer service side of the team Mark has quickly progressed into consulting. He brings a fresh look to telecommunications and he is mainly office based to assist with questions and requests. Table Tennis is his main passion away from communications and he founded Keynsham TTC.

Jack Showering

A successful graduate from our training scheme Jack is the youngest member of the team. He always takes the opportunity to learn from his colleagues and helps maintain all of our telephony solutions for clients. Outside of communications Jack is a keen guitar player.

Suppliers, installation and maintenance of business telephone systems and cabling schemes

Need some help?

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0117 9864777

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